Want a business process map software?
The tombstones in the bone-yard of abandoned workflow solutions are inscribed with epitaphs that read “here rots the business process software we bought for XYZ account, abandoned yet still being paid off”. “We had to have it!” The purchase was justified by the perception that an important piece of business depends on it.
This is especially true for project and business process management systems that customers and account managers interact with.
Here is Why:
Its easiest to rationalize a purchase when it is justified by a new piece of business, but purchasing new technology adds cost, disrupts production, and requires the time and support of the leadership to integrate it. But you can use a business process map software to do better.
It is about time:
It’s that time and support of leadership that is most often in short supply. Plus, the new solution may not satisfy all customers, so you keep the old system too.
Why Project and Business Management Process Software Systems Fail:
Project and business management process software are used to execute a planned process in the most efficient way. The difference is that process management is about executing a recursive workflow while project management tends to be less granular, and more focused on resource management than task management.
But they didn’t know what tools to use:
The tools appropriate for project management are less efficient when used to manage a large volume of work through a recursive process with conditional routing.
Business process workflow tools fall short in providing the project management context, and neither of these systems effectively serve the digital asset management needs of graphic production involving review and approval process cycles.
And it isn’t easier online:
A web search of workflow, process, and project management tools will return dozens of solutions with similar claims and vastly different price points. It is a lot of work to evaluate all the possible options. Many companies will invite vendors to respond to a request for information or to submit a proposal that addresses a comprehensive set of requirements.
Sadly, the RFP that is written based on a list of requirements, is usually a cumbersome waste of time for both the customer and invited vendors. Requirements are prioritized wish lists based on current understanding. There is a built in bias against paradigm shifts that is reflected in requirements that are modelled after the “way we do it”.
Fortunately, the landscape is changing because of the proliferation of SaaS solutions now available to help project managers keep track of production. Most are sold on the basis of a monthly seat license. Scaling is simply a matter of adding seats, and the more professional products offer qualified customers the opportunity to pilot the solution with their specific workflow.
Customers are best served when the process is at the center of their business management solution or business process map software.
Other business management modules such as project management, resource management, estimating and billing, and digital asset management are most effective when they are integrated as a workflow service.
Does Your Business Process Map Software Work That Good?
Ask yourself the logical question:
Should the workflow serve the DAM or should the DAM serve the workflow? If the technology serves the workflow the overall solution makes more sense.